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Questions?

We're Here to Help! 💙

Have a question? Need support? Want to say hi? We'd love to hear from you! Whether you need sizing advice, order help, or just want to chat about sports and fitness, our team is ready to assist. We typically respond within 24 hours (but usually much faster!). Let's chat!

Email: hello@shopmaddi.com | Instagram: @maddi_co

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Use the form below to get in touch with the sales team

Our Office

290 Santolan Road Corner 5th West Crame District 2, 1500 San Juan City, Metro Manila, Philippines

Mon - Fri, 9:00am - 6:00pm

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FAQs

Below are some of are common questions

Shopping with us is easy! Simply browse our collection, select your desired items and sizes, and add them to your cart. When you're ready to checkout, click the shopping cart icon, review your items, and proceed to checkout. You'll be prompted to enter your shipping information and payment details. Once your order is confirmed, you'll receive an email confirmation with your order number and details.

We ship worldwide! For local (PH) orders, we use J&T Express, and for international orders, we use FedEx.

We want to make sure you receive your order! If your tracking shows the package was delivered but you didn't receive it, please check with neighbors and your building's front desk first. If you still can't locate your package, contact us within 7 days of the delivery date at hello@shopmaddi.com. We'll work with the carrier to investigate and find a solution, which may include filing a claim or sending a replacement.

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